Award Winning, 2 Years In & We Still Need Your Help!


I think I firstly need to say that this is being written from the heart, so possibly not very well written or grammatically correct.

I have read these sorts of blogs before from brave souls who have bared all when things were tough and I have always been impressed that someone can be so open and honest about their business situation. However, these types of blogs have usually been written when their business has sadly closed, and they are looking back. I have been thinking about writing this for some time now, but today, this week, feels right. I need to ask for your help, this is your call to action to support all your local independents.


The space before we decorated.

It was Make’s second birthday this week, we have been open for two whole years! Where did that time go? We have grown our brand, our workshops and our offering in that time and become an Award Winning retailer. What an amazing achievement, and yes I do feel so proud of myself, (being blatantly honest there) But is it enough?

Make sprang from my original shop Funky Poppy which was a button shop. Whilst running my first small business I saw that Plymouth needed a space like Make, a creative outlet for people to come, to share, to get involved and learn. It was a few years in the planning and I found the perfect space, lost it, found the premises I am in now and took the plunge. For those of you who aren’t local and don’t know Make, it is a café, shop and workshop space in Plymouth, UK, selling lovely fabrics, gifts and haberdashery, baking and making lovely savoury goods for our café and running lots of workshops, sewing and other creative things.

All the things at make

I think the perception of Make is that we have made it! People say on a daily basis "It's going so well, you have so many workshops running, it's' so busy". I agree we do have a lot of workshops, it is going well and yes we can be busy sometimes but I'm afraid we haven't "made it" yet! 

Experts say (I don’t know who these experts are mind) that it takes three years for a business to really start to make money. Is this the case anymore? We are in difficult times, with uncertainties in Britain’s future and I increasingly worry as this is affecting my business.  Uncertainty brings a nervousness in spending and a rise in costs from every angle makes just the weekly shop more of a struggle for people. I know my immediate family and friends aren’t as well positioned financially as they were say two years ago.

I am going to give a few honest truths in this blog post, as I told you I am writing from the heart so be warned! It is tough, I work a lot, sometimes not having time off, I work up to 5 evenings a week added on to the 6 – 7 days, starting at around 8.45 in the morning and getting home around 9.45 in the evenings. My partner spends a lot of his time on his own having to entertain himself (not really something he signed up for when we got together). He is amazing though, so supportive, listening, cuddling when I need a cry and advising when I am able to listen to advise.

It is after all, my business and I am honestly happy to be working these hours as I believe it will be worth it! I am not looking for sympathy with this blog, I am just speaking from the heart and reaching out. 

I try my hardest to be productive when I am at work and get done all of the millions of things that need doing, but spend most of my time beating myself up that I haven’t done enough, that I need to do more.

Here is one of my business secrets and I know it is one of the most important things when you set up a business, that is to always take a wage. Well I haven’t, not yet! This fabulous space that I love, that you may love, is swallowing up more money than I am able to produce!

I bet you’re wondering how I have lived, well I am lucky enough that my partner can support me partly and also I earn a small amount from a flat I rent out which goes towards food and bills.

I pay my staff on time, that is very important to me, after all they are the people that work so hard to create Make. I also make sure I pay the other small businesses I may buy from on time as this is so important. The others sometimes have to wait, which I hate as there is always a money worry, will I have enough? Can I pay that now? Can I order more stock? It's a constant worry and one that I have never found myself in before.

Make is my life at the moment and I am totally and utterly devoted to making this place work, but honestly, I don’t know how long I can survive. I don’t mean because I am working too much, but because of the debt I find myself getting into to make it work!

According to the Herald (local paper) 32 new businesses have opened in Plymouth so far this year, majority of them independent.  Fantastic! Now help them stay open! All of us need to take on ownership to support these local businesses to stay open thrive and be successful.

Help is good, our local economy needs it!

Picture of lizzy

Business Person in training!

I am a business person in training! I have made some big mistakes that have cost me a lot of money and I make mistakes everyday learning as I go, but despite all of this and all of what I have said I really am enjoying the journey.

I guess what I am saying through all of this is help! Not in a desperate way but in a “I think you like what we do here so tell your friends, spread the word, come and visit us and see what new things we have coming up or going on.” Keep us in your mind when you are meeting friends, whether it’s for coffee, lunch or to do one of our in house kits. Come and pay us a visit online if you need some yummy fabrics, use us for our knowledge, come and learn a new skill, you have us, take advantage and make it worth your while us being here!

My landlord said to me a couple of weeks ago.......

“They will miss you when you’re gone”

It is true.

But, I really don’t want it to come true! I want to be celebrating my third birthday next year with you all, not having a closing down sale. You have been such an amazing support so far and we would not have made it where we are now without you, we just need you to spread the love further, don’t keep us a secret!

Thank you all for the past two years it truly has been an amazing journey and I am so grateful for all of your support and all of my fabulous staff I have shared this journey with. They have been amazing and have worked so hard, thank you from the bottom of my heart (and if this was being written with ink and paper it would be a little water marked now!)

That’s it from me, thanks for taking the time to read my emotional download and please support your local independent, whether it’s a butcher, greengrocers, café or haberdashery, they really need your support.

Lizzy xx



  • Helen Lester-Hinchliffe

    Well said Lizzie!
    I certainly know just how tough it can be working for yourself, especially in the economic climate we find ourselves in…..
    I have worked with you in the past and heard lots of wonderful things from many, many people about MAKE and I applaud your energy and passion.
    Without people like you we would be living in a very dull, bland society….I think people forget just how hard it is to stay open and positive whilst constantly doing battle with finances…I, for one, have become a very adept juggler of money…and lover of beans on toast!
    If I can help in anyway Lizzie just give me a shout across the water….as you know my time is limited but I’m always on the end of an email or phone…..


  • Anne Adams

    Enjoyed reading about your journey! I wish you good luck during the next year. I visited your shop once when I visited Sheila from Scotland and was very inspired & impressed. Well done for keeping going in this difficult financial climate & keep on keeping on!!

  • Penny Richings

    Wow this could be me writing about my own business and I’m 7 years in. It is true that people love the idea of independent shops and come and say ‘I love it here I come for inspiration’ then walk out without spending any money and buy online. It is tough at the moment harder than I have known it, but you do have a great business and I send people to you all the time. Keep positive, keep going we all need more businesses like yours

  • Emmeline Kwaan

    What a lovely heartfelt blog. I opened my own business this year in the market. It’s a one man band and it is growing. Like you it is hard work. But the people around us and the love of our work keeps us going despite long hours and moments of despair.
    I have heard from other traders that it is three years before you feel you have succeeded and can relax a little.
    I rarely have time to go for a coffee. BUT the next time I do I will visit you. I love buttons and may well pop buy on my next day off to grab a few, just because!
    Continued good luck and success wishes are with you. I am sure you will fly.

  • Rosie Cunningham

    I do hope you “make” it to your third birthday. x

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